Please be sure to update both your Ditto App and Firmware to the latest versions: App 2.02, FW 2.04

Posted: 9/21/2016



The team at Simple Matters has just released a new app as well as a new firmware version that will improve the connectivity between your Ditto and new iOS 10 users. Please be sure to update your devices. Enjoy!


Thank you!

For questions you may have or help updating your app, submit a support request , or feel free to call (855) 817-4675, select 2 for support. Simple Matters support is available Monday-Friday, 10AM-5PM PST. Feel free to call at any time and leave a message and we will be sure to follow up.

How To Videos

Below you'll find a number of helpful Videos that will make the Ditto setup process simple and fun. We hope you enjoy!

FAQ

Below you'll find answers to the most common Ditto questions. Still need help? Submit a request to our Support Center.

Help with Ditto

Troubleshooting Checklist
  • Press the “Test” button.
  • Have someone send you a text (make sure they are on your Favorites list or, better yet, turn off Favorites; also be sure that text notifications are enabled (green)
  • Is the battery in properly?
  • Is the clip installed?
  • Is the app installed?
  • From the Ditto app menu, tap "About" and see if Ditto is “connected”
  • Is your Ditto firmware up to date? From the Ditto app home screen, tap "Update" to see if an update is available
  • Disable Bluetooth. Wait 10 seconds, then re-enable Bluetooth

  • Open Ditto and remove the clip then reinsert. See if Ditto reconnects
  • Reset your Ditto per the instructions in this this video

  • If your Ditto is still not working, please submit a support request to us describing your situation here

Keeping Ditto Updated

Because our development team is constantly working to improve Ditto in line with the latest mobile technology, Ditto is designed to automatically update the “firmware” that keeps it operating. That means when your phone’s operating system is updated or changes how it works with Bluetooth or notifications, we can make changes to the Ditto firmware and automatically update your Ditto over the air (“OTA” - no need to plug in any cords).

When new firmware is detected, your Ditto app will show an icon. Simply tap the “Update” menu, check for new firmware and watch it update.

Ditto also automatically checks and updates your firmware to the current version when it is setup or after you Forget Ditto and reinstall it.



I am not receiving notifications for my e-mail or other third party apps.

iPhone users running the latest version of iOS, iOS 9.2.1, must enable notifications for apps in their iPhone’s settings.
From the iPhone home page, Tap Settings > Notifications

On the Notifications page, tap the app for which you wish to receive notifications.

From there, you must enable the categories, “Allow Notifications” as well as “Show in Notification Center.” It is additionally necessary to set “Alert Style When Unlocked” to either Banners or Alerts.


Repeat this process for each app for which you wish to receive notifications.



I am having trouble with receiving email notfications on my Ditto

Ditto will support the email clients: Mail (iPhone), Gmail and Outlook.

From the Ditto app home screen, tap "Custom Vibrations," and then tap "Emails." Make sure this switch is toggled on such that it appears green. 

You'll want to make sure you have your phone set such that you receive e-mail notifications as well. Below are instructions on how to ensure this (please note that some Android phone instructions will vary from model to model). 

iPhone:

Go to "Settings" > "Notifications". 

From there, tap on your email app of choice. Select either "Banner" or "Alert" notifications. 

Android

Go to "Settings" > "Sounds and Notifications" > "Application notifications"

From there, tap on your email app of choice. From there, you can establish which email account notifications you would like to receive. 

Is My Ditto Put Together Properly?
Check out the video on the app or here. The clip on your Ditto should be (1) even and flush with the sides of the main Ditto body and (2) fully seated in the cavity so that it is even when you look at it from the side. The cap holding the battery should be fully flush with the body and not uneven or cockeyed.
I have a request/suggestion for Ditto!
We love to hear feedback from our users to help us evolve our product. If you have a suggestion to improve your Ditto experience, feel free to let us know here.

How Ditto Works

How does Ditto communicate with my phone?
Ditto communicates with your smartphone using Bluetooth Low Energy (BLE). This is a low-power radio signal that establishes a secure link between your phone and Ditto.
What is The Range of Ditto?
While Ditto’s range is up to 390 ft., this is only under ideal conditions (i.e. open spaces). Around a home or office, the range might be 25-100 ft. depending on construction materials, and objects and people in the room. When one leaves the Bluetooth range of their phone, they are notified with Ditto's tether alert. If you find you’re setting off the tether too frequently, you can experiment by setting a delay of more than the default 30 seconds.
What smartphones does Ditto work with?
Apple
  • iPhone 5
  • iPhone 5S
  • iPhone 6
  • iPhone 6+
  • iPhone 6S
  • iPhone 6S+
  • iPhone 7
  • iPhone 7+


Android:
Please note, Ditto is only compatible with Android Bluetooth-Ready® Smartphones (BTLE or Bluetooth 4.1), running system versions 4.4 or later.

  • Samsung Galaxy S4 and above
  • Samsung Note III and above
  • HTC One M8 and above
  • LG G3 and above
  • Google Nexus 4 and above


At this time, Ditto is not compatible with Windows smartphones.

For the best Ditto usage, we recommend users stay up to date with their latest commerically released iOS or Android system versions.
Please note that running Beta versions of system versions may cause interruptions in Ditto's performance.
Will Ditto work with phones using Beta operating systems?
Please note, if you are are currently running a Beta version of Apple or Android software on your smartphone, you will likely experience complications with Ditto's performance.

Once an official release is made on either platform, the team at Simple Matters will work to have a Ditto update available in just a few short business days.

To ensure the best performance from your Ditto, please use the most recent commercially released software from either provider at all times. .
How long will the battery last? How do I replace it?
The battery should last 3-6 months, depending on use. When its time to replace it, you’ll get a message telling you it’s time for a fresh CR1632 lithium coin cell, available at many pharmacies or online.

Ditto App

Customizing Vibrations
In the Notifications menu and the Apps menu, you can select the notifications you want to receive - calls, texts, and e-mails, calendar, and third party apps. On each screen, you can enable or disable notifications for that particular function, as well as set the vibration pattern of your choice. Please note that the longer and more numerous the vibrations, the greater the drain on the battery power.
What third party apps are currently supported?
The latest Ditto app version 2.0 includes optional notifications for the following third party apps:

  • AirBnb
  • Amazon
  • BBM (Black Berry Messenger)
  • Bumble
  • CNN
  • Coffee Meets Bagel
  • DraftKings
  • Ebay
  • Facebook
  • Facebook Messenger
  • Fandango
  • Fanduel
  • Fox News
  • Glide
  • Google Keep
  • Google News
  • Google Voice
  • GroupMe
  • Groupon
  • Hamilton Captel
  • Hangouts
  • Hinge
  • IFTTT
  • InnoCaption
  • Instagram
  • Kakao Talk
  • Kayak
  • Kik Chat
  • Line
  • LinkedIn
  • Lyft
  • New York Times
  • Ntouch
  • OkCupid
  • P3 Mobile
  • Pandora
  • Paypal
  • Pinterest
  • Signal
  • Skype
  • Slack
  • Snapchat
  • SoundCloud
  • TextFree
  • TextMe
  • TextNow
  • TigerText
  • Tinder
  • Tumbler
  • Twitter
  • Uber
  • Venmo
  • Viber
  • Vine
  • WeChat
  • Whatsapp
  • Yahoo News
  • Yelp
  • Youtube

*Please note that to receive Ditto notifications for any third party app, notifications for the app must also be enabled on your phone.
Favorites
When favorites is enabled, Ditto filters your alerts so that only the contacts you've selected trigger vibrations*. Favorites works with Phone Calls and Texts ONLY. All other texts and calls from non-selected contacts will not trigger Ditto. *Alarms, Timer, Uber alerts, and Calendar notifications will still work when favorites is enabled.

To set favorites:
  • Open the “Favorites” tab in the Ditto Application
  • Tap on the Favorited person’s name
  • Select the desired pattern
  • When you are done, touch the icon in the upper left corner to return to the prior menu


Deleting Favorites
To delete a Favorite press down on the name and slide your finger left
  • Tap the red “Delete”
  • When you are done, touch the icon in the upper left corner to return to the prior menu


  • Please note that Ditto Favorites are not the same as the favorites, VIPs or other lists on your smartphone.
    Tether
    The tether, when enabled, triggers Ditto to vibrate when you have left your phone's Bluetooth range. This helps alert the user if they have left their phone behind.

    The tether is set to a minimum delay of 30 seconds. This means that the Ditto tether vibration will not go off until you have stayed out of your phone's Bluetooth range for more than 30 seconds. This delay can also be set to longer periods of time.

    The purpose of the delay is to minimize unnecessary vibrations if the user steps out of Bluetooth range only briefly. For example, imagine your phone is on your office desk. You walk to a trash can out of your phone's Bluetooth range, but return to your desk immediately after. The 30 second delay prevents a tether alert from going off when you are still around your phone.
    Alarms
    Ditto Alarms are remembered on the Ditto device itself. Ditto will thus vibrate when the Alarm goes off, even if your smartphone is not within range or connected. This makes Ditto an excellent wake-up alarm if you need to get up but don’t want to bother others nearby with a noisy alarm. Using Ditto with its wristband generally provides a more secure way to wear Ditto so that you don’t knock it off while asleep.
    Timers
    Ditto Timers are remembered on the device. Ditto will thus vibrate when the Timer expires, even if your smartphone is not within range or connected. You can set a Timer to alert you of an event in a certain number of minutes – perhaps your parking meter is expiring or you have to remember to do something else. Entering text into "Timer Message" is optional. This text will pop up on your phone screen when the timer is up.
    Do Not Disturb (DND)
    Ditto follows the settings made in the iPhone’s DND. Additionally, you can start an instant DND for Ditto only, for minutes or hours using the app. Because of the variation of DND settings in different Android models, at this time Android users can only set the Ditto DND through the Wear Ditto app.
    Forget Ditto
    • Forget Ditto – This is used to unpair your Ditto from This is used to unpair your Ditto from your smartphone so that you can reset your Bluetooth connection. Your Ditto customizations and Favorites will still be kept and uploaded to your Ditto when you re-pair the device with your phone.  (When forgetting Ditto you will also want to Forget the device in your Bluetooth settings.)
    About Page
    About – This tells you Device information including the software and firmware versions and, most importantly, if Ditto’s Connection Status – it should be a green Connected
    Battery
    Informs you of the battery percentage you have left. You will receive a notification once the Ditto battery drops below 20%.

    *Please note, there are a few cases in which the Ditto app creates a false low-battery notice. If you have been using your Ditto for less than a month and receive this notice telling you to change your battery, you can likely ignore it. This is a bug that we are working to correct in the immediate future.
    Restore Factory Settings
    This clears out your Ditto and Resets it to its factory settings. This may be necessary to use if your Ditto’s memory becomes corrupted. Ditto will then automatically update itself to the current firmware.
    Rename Ditto
    This enables you to rename your Ditto on your app screen. It is helpful if you have multiple Dittos attached. It does not record the name in the device itself (that is, all Dittos found when pairing will be named Ditto).
    Support
    This brings up the online support system for Ditto. Here you can find Frequently Asked Questions (FAQs), answers to your questions, initiate a support ticket if you are still having problems and register your product.

    Helpful Tips

    What is the coin door?
    Some Dittos packages include a coin door. This can be used to replace the clip door, when an even thinner Ditto is desired. Use a coin to rotate this door on/off.
    Is Ditto Safe to Always Keep on My Body?
    Absolutely. Ditto uses Bluetooth Low Energy, which transmits at a fraction of the power of a cellphone. This is below the “no test” level defined by the FCC and isexempt from SAR testing.
    Where to Wear Ditto
    It's best to keep Ditto attached in a way that it is close to your body in order to feel the Ditto vibrations.

    Here are some of the most common ways people wear Ditto:
    • Attached to the Ditto wrist band
    • In pants coin pocket
    • On a bra strap or bra cup
    • On a t-shirt collar
    Remember Ditto Everyday
    We recommend that when you take Ditto off you put it in a regular location that you will remember. We have kept it with our daily jewelry, our wallets, or even on a purse strap and toothbrush stand. That way you’ll remember to take Ditto with you. Also remember to take it off at the end of the day! It’s so comfortable you’ll forget about it
    Is Ditto waterproof?
    It certainly is – IPX7 – meaning you can use it while swimming (but not diving), in the shower, washing dishes, etc. Ditto should survive a washing machine cycle (but not the heat of a clothes dryer).
    Make Ditto Yours
    Ditto is flexible. You can make changes any time you want. So feel free to add in or take out Favorites or types of notifications you receive. You can always change your mind later or as circumstances warrant.
    Get to Know Your Ditto
    Unless you want to limit your notifications immediately, we recommend that you start with all notifications going through to the Ditto. That is, don’t start with Favorites right away. Work your way through the various menus and get to know what Ditto can do. Figure out your needs and then customize Ditto’s notifications. Maybe you only want texts and calls, not emails. Maybe you also want calendar notifications.
    Download the Wear Ditto Application
    You need to install the Wear Ditto iOS or Android app to customize Ditto.

    Announcements

    Stay up to date on all the latest news from Ditto & Simple Matters

    August 1,2015

    Download "Wear Ditto" Today on both the App Store & Google Play!

    July 15,2015

    Download "Wear Ditto" Today on both the App Store & Google Play!